Helpdesk software that is feature-rich, on-premise and affordable

Use HelpMaster for helpdesk, service desk, and any scenario requiring logging, tracking, and managing customer requests and business tasks.

Get a demo today

Help desk software
designed and developed in Canberra, Australia

HelpMaster is an Australian designed and developed IT help desk software solution.
For over 25 years, HelpMaster has been used for helpdesk, service-management and customer service by businesses worldwide.

If you’re looking for a self-hosted service management tool that delivers both Windows and Web functionality, and is fully supported and actively developed by an Australian software company, download HelpMaster today or schedule a demo.

Worfklow and Process Designer

Design and create powerful workflow processes and build them into templates to be re-used throughout the product

Web Portal for staff and clients

Web self-service, request catalog, knowledge base, assets and job explorer

Web request catalog

Create customized web request catalogs per client / request type. Use for Incident, Problem, Facilities Management, Accidents, Feedback and more

Automation for tickets, email and SLA

Powerful automation via triggers, if-this-then-that logic, email to ticket conversion, auto-run workflow and reporting

Log, track and manage incidents, problems, requests, tasks and more…

Helpdesk / Service desk

Build a web portal for your staff and clients to log their own jobs, convert incoming email into support tickets, and build rich workflow to help your staff help your clients.
Facilities Management

Build flexible templates and workflow processes that map to your existing business operations. Each department can have their own web catalog, skillgroups, job routing rules, workflows and job queues.
Human Resources

Build a dedicated Human Resources web request catalog to manage employee onboarding, offboarding, leave requests, pay enquiries and more

What Our Clients Say About us

Worldwide, real-life feedback from HelpMaster users.

I have used HelpMaster for about 4 years now. I love it! But, installation has always been, well, a bit of a hassle. Until now! You and your team deserve some serious kudos for the new installer. I think it was about 3 clicks? It did take about 10 minutes, but when it completed, I couldn’t believe that everything, EVERYTHING, had been installed and connected to the SQL database that it also created for me! Bravo. Keep up the good work. This makes testing the latest version so much easier for me!

Scott McRae

Support officer - BPM

The use of the email manager and priority manager modules has allowed ASI to implement a high level of automation in its ticket logging and ticket management processes thereby reducing the reliance on telephony, improving accuracy and improving our ability to effectively manage SLAs. Although ASI’s implementation is predominantly used to manage IT services HelpMaster Pro has proven such a flexible tool that it can be used to manage any business process. If you can flow chart it you can manage it with HelpMaster

John Suhl

Helpdesk manager - ASI Solutions

Product support doesn’t get much better than this. Not only do you give me the answer to resolve my problem, many thanks, but you make a follow up call to check that it did. It works a treat and our whole IT department are a lot happier. I have one other question about your software which I will be posting today, hope you can help with this one as well. Many thanks

John Dawson

Helpdesk Support Agent

HelpMaster has enabled us to transform into a productive, proactive and efficient team enabling business growth without extra staff. This was recognised by other departments and resulted in the implementation of HelpMaster into business areas managing Property/Facilities, Asset and Logistics and Fleet vehicles.

Shaun C

Support Specialist: Infrastructure and Helpdesk - GDA

Yes! I’ve been using HelpMaster for over 5 years now. You know what really impresses me? The product support. I can call or email PRD Software (the vendor that makes HelpMaster), and they always get back to me with either a solution, or a workaround, or at least something! HelpMaster is an excellent call-logging system and has many features (most of which we’re not using). Anyway, it’s easy to use and does everything you need to run a helpdesk. I agree with the other reviewers comments - the email response management system is excellent. Couldn’t live without it.

Anonymous feedback

Helpdesk / Support Agent

Scott McRae

Support officer - BPM

John Suhl

Helpdesk manager - ASI Solutions

John Dawson

Helpdesk Support Agent

Shaun C

Support Specialist: Infrastructure and Helpdesk - GDA

Anonymous feedback

Helpdesk / Support Agent

Scott McRae

Support officer - BPM

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